FAQ - Frequently Asked Questions

Are your products authentic?

Yes. All products sold by Nightdaz are factory-sealed and sourced from authorized distributors or verified supply channels. We do not sell resealed, opened, or secondary-market altered products.

Do you sell singles?

No. Nightdaz focuses on sealed products and accessories only. This eliminates condition disputes, authenticity issues, and inventory inconsistency.

How long does order processing take?

Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

How long does shipping take?

After processing, delivery typically takes 5–7 business days, depending on destination and carrier conditions.

Do you provide tracking?

Yes. Tracking information is sent by email as soon as the order ships.

Where do you ship?

We currently ship within the United States. Shipping regions may expand in the future.

Is shipping free?

Yes. Free shipping applies to all orders.

What is your return window?

Returns are accepted within 30 days of delivery, provided items are unused, unopened, and in original packaging.

Who pays for return shipping?

Return shipping is the customer’s responsibility unless the item is defective or incorrect.

How long do refunds take?

Once a return is received and inspected, refunds are processed within 1–2 business days. Bank or payment provider posting times may vary.

What if my item arrives damaged?

Report damaged items within 48 hours of delivery with supporting photos. Replacement or refund is issued after verification.

What if I receive the wrong item?

Incorrect items are eligible for return at no cost. Contact support immediately to initiate correction.

Can I cancel my order?

Orders can be canceled within two hours of purchase. Once shipped, the order must follow the return process.

Do you offer exchanges?

Exchanges are limited to defective or incorrect items. Size or preference-based exchanges require a return and new purchase.

How can I contact customer support?

Email: contact@nightdaz.com
Phone: +1 (702) 735-0591
Hours: Monday to Friday, 9:00 AM – 5:00 PM (local business hours)

Where are you located?

Nightdaz operates from Las Vegas, Nevada, United States.

Is Nightdaz a marketplace?

No. Nightdaz is a direct retailer. All inventory, fulfillment, and support are handled in-house.

Do you restock sold-out items?

Restocks depend on distributor availability and product allocation. Availability is not guaranteed for limited or discontinued products.

What is our FAQ section about?

Our FAQ section is designed to provide you with all the necessary information regarding our services. Here, we address common questions that users often ask. Because understanding our offerings can enhance your experience, we aim to clarify any uncertainties you may have. Therefore, if you are looking for specific details, exploring our FAQ is a great starting point.

How can I find answers in the FAQ?

You can easily navigate our FAQ to find answers. We have organized the questions into various categories for your convenience. Because this structure helps you locate relevant information quickly, you won’t have to sift through unrelated topics. So, whether you have a question about pricing, services, or policies, you can find an answer efficiently.

Why is it important to refer to the FAQ?

Referring to our FAQ is vital for gaining a better understanding of our services and products. It saves you time and offers immediate assistance without needing to contact support. Therefore, the FAQ serves as a valuable resource. Additionally, if you have a question that isn't covered, you can contact us directly, and we will assist you further.